Refund policy

Return & Refund Policy

Last Updated: October 31, 2026

Thank you for shopping with Missiana! We value our customers and want you to feel confident when shopping with us.

Please review our return and refund policy before making a purchase.

1. Boutique Clothing & Accessories

Eligible clothing and accessories may be returned within 7 days of delivery.

To qualify for a return:

  • Items must be unworn, unwashed, and unused.

  • Original tags must remain attached.

  • Items must be in their original condition and packaging.

  • Customers must contact us within 7 days of delivery to request a return.

Certain items, including intimate apparel, swimwear, beauty products, jewelry, and items clearly marked final sale, may not qualify for change-of-mind returns.

2. Custom & Print-on-Demand Products

Many Missiana products are custom-made specifically for each order.

Because these products are made to order, we do not accept change-of-mind returns or exchanges for:

  • Incorrect sizes selected by the customer

  • Incorrect colors selected by the customer

  • Changes of mind

  • Personal preferences

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

3. Other Non-Custom Products

Return eligibility for other non-custom merchandise depends on the product.

Any product-specific return conditions or exclusions will be disclosed before purchase.

If a product is eligible for a change-of-mind return, please follow the instructions provided by our customer support team.

4. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Email: missianafaithcollabs@gmail.com

Please include:

  • Your full name

  • Your order number

  • A description of the problem

  • Clear photos of the item and packaging, if available

We will review your request and arrange an appropriate resolution, which may include a replacement, refund, or another remedy.

5. How to Request a Return

To request a return:

  1. Email missianafaithcollabs@gmail.com.

  2. Include your order number and reason for the return.

  3. Wait for return instructions from our support team.

  4. If approved, ship the item to the return address provided.

Please do not return merchandise without receiving instructions.

6. Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.

For damaged, defective, or incorrect items, Missiana will provide an appropriate resolution and cover applicable return shipping costs when required.

7. Refund Processing

Once an eligible return is received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method within 5–10 business days.

Your bank or payment provider may take additional time to reflect the refund.

8. Exchanges

We do not offer standard exchanges on custom-made products.

For eligible boutique merchandise, please contact customer support to discuss available options.

9. United States Orders

Missiana currently sells and ships within the United States only.

10. Contact Information

Business Name: Missiana

Customer Support Email: missianafaithcollabs@gmail.com

Website: https://shopmissiana.com

We appreciate your business and thank you for shopping with Missiana!

This policy does not limit any rights or remedies provided under applicable consumer protection laws.

11. Digital Products & Downloads

Missiana offers digital products, including but not limited to ebooks, digital guides, templates, PNG files, printable designs, and other downloadable content.

Digital Product Delivery

Digital products are delivered electronically through a download link, email, or other delivery method specified at checkout. No physical item will be shipped for digital-only purchases.

Refunds and Cancellations

Because digital products can be accessed, downloaded, or used immediately after delivery, we generally do not accept change-of-mind returns, exchanges, or cancellations once a digital product has been delivered or accessed, except where required by applicable law.

Download Issues and Incorrect Files

If you experience difficulty accessing your purchase, receive an incorrect file, or discover that your digital product is defective or materially different from its description, please contact us.

We will review the issue and provide an appropriate resolution, which may include a corrected file, replacement download, refund, or another remedy, as applicable.

How to Request Assistance

Email: missianafaithcollabs@gmail.com

Please include:

  • Your full name

  • Your order number

  • The name of the digital product

  • A description of the issue

  • A screenshot of any error message, if available

Important Information

Digital purchases are for the personal or commercial uses expressly permitted in the applicable product description or license. Purchasing a digital product does not automatically grant permission to resell, redistribute, or share the files.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.